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In order to make an order in our website, choose the products you are interested in and add the to the shopping cart through the button "Add to the Cart". When we place the cursor on the shopping cart we can see the products we have in, we can finish the purchase or continue buying. Once you have add the products you need, we can press "Checkout". Pressing "Checkout", you will get to our payment gateway, where you can find:
At the moment your purchase leaves our premises you will receive an email with the tracking information, so you can know the state of the shipping any moment.
We don't like making you wait, and we know how important is to receive your purchase on time, so we process every order in order of arrival. The majority of the orders are processed within 24 hours or less, according to the order queue. The orders with custom products may need an additional handling time as stated in every product description.
Once we have the order ready to be shipped, we will do it using the chosen method according to destination:
Once the order is sent, in the most of the cases the delivery will take place in the estimated delivery date given with the tracking number.
Choose bank transfer as payment method. Thus, the order will be processed and you will receive the proforma invoice. If you need also a final invoice in order to make the payment, please, after placing the purchase contact us using the contact form or emailing us to:
We issue and invoice for each purchase made, please, make sure you have introduced correctly the VAT number in your payment address, as well as the company name (or your name if you are a self-employed). You will receive a printed invoice with your purchase.
In the description of our kits, we include assembly instructions, with schemes and frequently asked questions. Please, consult the kit description:
In this tab, you can find the necessary information for the assembly. If your doubt itsn't answered, please, email our technical department explaining your doubt or problem clearly:
We will answer within the first 24 working hours. Please, don't forget to indicate the order ID so we can know your kit configuration.
We are an online shop and we only accept orders placed on our web which would be shipped.
We procced the purchases by entry order. To ensure this and that they are processed as soon as possible we can not accept purchases made at the shop which jump the preparation queue.
With regards to returns, we only accept returns of products sent by courier service or post office with tracking.
We are sorry, but we can not make modifications of the invoice once it has been issued.
Please, complete your user data with the data you need to appear on the invoice: Name/Company name, ID/VAT number and address; as our system generates the invoices with the data provided by the customer.
If there is any mistake, please, contact us as soon as possible.
We are sorry, but orders can not be modified after been placed. If you want make a return or exchange, please, contact us through the contact form once you hace received your order and we will indicate the steps to follow.