We use own and third party cookies, for the analysis of user navigation. If you continue browsing, we consider that you accept their use. You can change the settings or get more information here.

FAQ-Frequently Asked Question


How does the online purchase process work?

In order to make an order in our website, choose the products you are interested in and add the to the shopping cart through the button "Add to the Cart". When we place the cursor on the shopping cart we can see the products we have in, we can finish the purchase or continue buying. Once you have add the products you need, we can press "Checkout". Pressing "Checkout", you will get to our payment gateway, where you can find: 

  1. Login or register.
    We recommend registering an account, so you can check the transaction history, the products bought in each purchase, save your addresses, etc. 
    Registering as a client, you will be able to make your next purchase just by writing your email and password. 
     
  2. Personal Data
    Enter here your data so we can contact you and send your purchase. The fields marked with * are mandatory. If you are a company or self-employed, don't forget to data in payment address. 
     
  3. Shipping Method.
    In this step you must introduce the necessary data to ship your order. You will be able to choose the shipping method according to the destination. To some destinations there are more than one option. 
     
  4. Payment Method.
    You will be able to choose the payment method you prefer among: 
    • Credit card: safe payment through Redsys (2% discount).
    • PayPal: safe payment through PayPal (8€ + VAT minimum order).
    • Bank transfer: you can do it through your bank (2% discount).
  5. Shopping cart.
    Here you can find the products added. In addition, the breakdown: subtotal, shipping, discounts, VA and total. 
     
  6. Order comments.
    You can add any comment, as for example, in order to facilitate the delivery the schedule if the order is for a shop. 
     
  7. Our Terms and General Conditions and Privacy Policy. 
    We recommend to read them carefully and check the corresponding box. 
     
  8. "Place your Order" Button. 
    You will be sent to the payment gateway payment, and once introduced the payment data, the confirmation that the order has been processed correctly will be shown. You will receive and confirmation email and the sumary of your purchase. 
     

At the moment your purchase leaves our premises you will receive an email with the tracking information, so you can know the state of the shipping any moment. 

Is HTA3D a safe online shop?
All the orders made at www.hta3d.com are completely safe. All operations involving the transmission of personal or bankinh data are performed using a server with standar SSL (Secure Socked Layer). All the information you giives us will be transmitted encryted through the network. In addition, the credit card data will be registered in our database, but will be processed directly by the RedSys Point Of Sale Terminal (POS), or PayPal in the case.
How long will it take to my purchase to arrive?

We don't like making you wait, and we know how important is to receive your purchase on time, so we process every order in order of arrival. The majority of the orders are processed within 24 hours or less, according to the order queue. The orders with custom products may need an additional handling time as stated in every product description. 

Once we have the order ready to be shipped, we will do it using the chosen method according to destination: 

  • To España and Portugal mainland the courier agency is ASM, and the pickup is done daily between 4-5 pm. 
  • To Europe we use registered mail and courier agencies, depending on the weight. The courier agencies usually make the pickup within 24 hours after processing the order.
  • To EEUU and Canada, we offer registered mail and a faster shipping. 
  • To other destinations we use registered mail. If you can't place an order from your country, please, contac us using the contact form or to the email: info@hta3d.com

Once the order is sent, in the most of the cases the delivery will take place in the estimated delivery date given with the tracking number. 

I work in a school or public organism and I need a proforme before the payment

Choose bank transfer as payment method. Thus, the order will be processed and you will receive the proforma invoice. If you need also a final invoice in order to make the payment, please, after placing the purchase contact us using the contact form or emailing us to: 

info@hta3d.com

I need an invoice with VAT disaggregated

We issue and invoice for each purchase made, please, make sure you have introduced correctly the VAT number in your payment address, as well as the company name (or your name if you are a self-employed). You will receive a printed invoice with your purchase. 

I have a doubt about my kit assembly

In the description of our kits, we include assembly instructions, with schemes and frequently asked questions. Please, consult the kit description: 

In this tab, you can find the necessary information for the assembly. If your doubt itsn't answered, please, email our technical department explaining your doubt or problem clearly: 

 

support@hta3d.com

 

We will answer within the first 24 working hours. Please, don't forget to indicate the order ID so we can know your kit configuration. 

I have a different doubt

In this case click here and fill the form, or you can write us to the email published at "Contact". 

We will answer your question within the first 24 working hours. Please, check your email to read our answer (also the unwanted folder).