I.- TERMS AND CONDITIONS OF USE:
Through this website (hereinafter referred to indifferently like "website" or "HTA3D"), identified under the internet domain hta3d.com, offers to anyone who accesses it (hereinafter the "user"), information, access to content and news directly on their pages or by links to other free access addresses on the network, relating to the commercial activity and the products that the company markets through HTA3D, as well as the possibility of buying these products also through HTA3D, if it acquires the status of "customer" as stated in the relevant section of these General Conditions.
The user agrees to use the website HTA3D as established in these conditions of use and the law that applies.
This document sets out the general conditions of use and operation of services HTA3D (the "Terms and Conditions of use") and define their rights and obligations as a user of the same. The access and the use of the website HTA3D and, if necessary, contracting through this website products and services implies, in any case, the acceptance of the current General Conditions at all times.
In no case, the holder of HTA3D be liable for any interruption or lack of continuity of access to this website, caused by actions or omissions of the user or third parties.
II.- BUYING AND SELLING:
2.1.- Territorial area: The sale of products or articles through the web site HTA3D is expressly made in Spain.
The cost of shipments varies depending on the destination country and area. Due to the difference in shipping costs of each country, we have enabled the countries from which commonly purchases are made on the website. If your country is not enabled, please send an email to [email protected] and the shipments to your area will be studied. We reserve the right to limit our area of activity and / or to modify it without notice.
2.2.- Prices: Applicable prices are as set out at the moment of the order, including VAT (21%) shown non the invoice, and expressed in Euros.
Complying with the current legislation, invoices issued for deliveries of products or services in Peninsular Spain or Balearic Islands include the detail of VAT rates and the resulting amount.
The invoices issued for deliveries to Canarias, Ceuta y Melilla don’t include VAT.
The invoices issued for deliveries to non-EU contries don’t include VAT.
The expenses claimed in different customs are external to us.
2.3.- Method of payment: Purchases of products sold through the website HTA3D can be paid by credit card (visa y/o mastercard), PayPal or bank transfer.
In case of paying by credit card(visa y/o mastercard), el user will facilitate to the bank gateway the next information: Type of card, Card Number, Date of expiry, Name y surname of the cardholder.
As electronic payment system, HTA3D is attached to the ecommerce payment gateway RedSys.
2.4.- Invoice: Along with the products purchased, an invoice of the purchase will be forwarded. If an invoice in electronic format (pdf) is required, please request it to the email [email protected].
2.5.- Shipment: Shipping costs are always charged to the buyer, and it depends on the amount of the order, for Peninsular Spain and Peninsular Portugal, and on the weight and destination for the rest of countries:
3.85€ (VAT incl.) with home delivery with ASM 24h.
Free shipping for Peninsular Spain from 99€ (VAT incl.) with ASM 24h.
For Peninsular Portugal the shipping cost is 7.49€ (VAT incl.) with ASM 24/48h and free shipping from 399€ (VAT incl.) of purchase.
For the rest of countries, you can consult the shipping cost on the “Cart” or “Checkout”, as it varies depending on the weight and destination (also varying the estimated delivery time). The choice of the transportation agency will be made by HTA3D, in any case.
Shipments to outside of Spain are tariffed by country, the Price may vary if your destination is an island or an isolated region. Please, contact us to [email protected] before buying if applicable.
2.6.- Delivery: The acquired products will be shipped to the indicated address. Courier Service “Door to Door” will be contracted, if in any any it is not delivered in the indicated address due to particular circumstances of the user, contry or área, HTA3D will not be responsable of the direct or indirect costs that may result.
All the products are in stock Todos los artículos se encuentran en stock (except those which are indicated otherwise). The most of the orders are processed during the first 24-48 hours. In the case of the Printed Parts, they will be in stock of each model and colour. However, some colours may need an additional preparation time +24/48 hours, due to the many possible combinations. In the event that some of the products ordered were not available in stock, HTA3D may make partial shippings at their expenses, if it is aceptable to the user. Delivery times may vary from indicated as it is subject to the transit agency and carriers.
2.7.- Holiday Calendar: We follow the local and national calendar of the area (Estepona).
2.8.-Returns: HTA3D is not obliged to accept returns of products purchased through the website after sixty (60) working days according to the official calendar of the place of delivery and after the date of delivery, reserving the right to refuse and/or accept any returns after the examination of the products in question. In case of returns of the products within the period aforementioned, and supposing that the product was defined as in perfect conditions after the examination, HTA3D would refund the amount of the purchase within a period of fourteen (14) business days according to the official calendar of the place of registered office, unless the user manifested to HTA3D its desire to exchange the initial order with another one of the same price.
2.9.- Claims: Any claim related to the purchase of products through the website www.hta3d.com, being either because of missing or delayed delivery of the products or related to any manufacture defect, the user must inform as soon as possible through the email [email protected], so that it can be attended satisfactorily.
2.10.- Jurisdiction and Applicable Law: These general conditions are ruled by the Spanish Law. Both parties expressly renounce their own jurisdiction in favour the Courts of Malaga and Malaga Justice Tribunals, for any question that might arise from the interpretation and compliance of these Terms and Conditions.
3.1.- Information about Access and Navigation: When the user accesses the website and browse HTA3D, the computer where is hosted the website automatically recognizes the IP address of the computer user, the day and the time of access, as well as the actions performed through the website. It is necessary that the computer where the mentioned website is hosted, recognizes the IP address of the computer user so they can communicate and send to the user the information that is requested and it can be displayed on the screen. Neither the computer that is hosting the website HTA3D either its holder can get to know the user’s personal data such as the name, address, phone, etc. if it is not expressly provided by the user or a third party.
3.2.- Cookies Policy: HTA3D, through this document, collects its collection and processing of cookies, in compliance with the Article 22.2 of the Law 34/2002, 11th July, of Information Society Services and Electronic Commerce.
Cookies are stored on the user's devide (computer or mobile device) and they gather information when the user visits HTA3D website in order to improve the usability of it, know the habits or navigation needs of the user in order to adapt itself to it, as well as gather information for stadistical purposes. For the users who already are clients of hta3d.com, the information collected will be also used to identify them when accessing to th various tools that HTA3D offers to the management of their services.
The current Cookies Policy will apply to the users that voluntarily visit the HTA3D website, fill in forms of data collection, access to the tools that HTA3D offers to the management of their services, or make use of any other service of the website that implies the communication of data or information of HTA3D, or the access of HTA3D to data for the provision of their services.
HTA3D informs to the users of the website the existence of cookies and offers this Policy in order to inform them about the user and the object of them. By continuing browsing through its pages implies the knowledge and acceptance of this Policy by the users.
In any case, users can configure their browser so that they disable or block the receipt of all or some of the cookies. The fact of not wishing to receive these cookies, is not an impediment to Access to the information of HTA3D website, althought the user of some sevices may be limited. If once given consent for the reception of cookies, the user desires to remove it, the cookies stored on the user's device must be removed through the options of the different browsers.
How to configure different browsers to exercise the actions identified in the preceding paragraphs can be found at:
HTA3D in order to design its website in the best possible way, uses so-called "tracking" tools to technically improve offers on the web. The tracking tools allow to measure the use of the offers on the web. In particular, the tracking tools are used to collect the following information:
• What links do online users click on other websites to get to www.hta3d.com?
• Which of our pages are visited when, how often and in what order?
• What information do users look for on the website?
• In what links or offers do website users click?
From this information compiles statistics that help to understand the following questions:
• Which pages are particularly attractive to website users?
• What articles are the users most interested in?
• What services should HTA3D offers to users?
3.2.2 Google Analytics
This website uses Google Analytics, a Google Inc. "(" Google ") analysis service web. Google Analytics uses" cookies ", which are text files located on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website is generally transferred to a Google server in the US and stored there, however, if the IP anonymization is activated on this website, Google will reduce the IP address within the European Union Member States or in other countries part of the Agreement on the European Economic Area in advance.Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and will be shortened there. On behalf of the operator of this website, Google will use this information to evaluate the use of the website, collect reports on the activity of the website and provide the website operator with other services related to the use of the website and the Internet.
The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.
HTA3D uses Google Analytics to analyze and regularly improve the use of the website. The offer can be improved and made it more interesting for the user. For exceptional cases in which personal data are transferred to the US, Google has submitted to the Privacy Shield (the "Privacy Shield") of the EU-US, https://www.privacyshield.gov/ EU- US-Framework. Your data will be processed in the framework of Google Analytics to protect the legitimate interests of Intervox.
Objection to data collection:
You can prevent the collection and transmission of data related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https: //tools.google.com/dlpage/gaoptout?hl=en
3.2.3 Google Doubleclick
HTA3D also uses Google's Doubleclick. Google DoubleClick is a service of Google Inc, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. UU ("Google"). Google's Doubleclick is designed to present ads that are relevant to you. These ads appear on the website and on third-party sites that also work with Google.
The HTA3D website stores a so-called "cookie" with a pseudonym ID number in your browser for Google. Google uses this cookie ID to recognize your browser when you visit our website (or other websites whose suppliers also use Google's DoubleClick). In this way, Google tries to collect the following information:
• What web pages have you visited?
• What Google ads were shown?
• In which of these ads did you click?
Based on this information, Google selects the ads that Google presents. You can manage the display of such advertising by Google here. You can find more information about Google advertising here. For more information about Google's privacy practices, click here.
Google operates its servers in the US, that is, in a third country outside the EU. Google's DoubleClick service transmits your data to these servers. Currently, there is no decision by the EU Commission that the United States generally offers an adequate level of protection. However, Google has adopted the EU-US Privacy Shield Framework. ("Privacy Shield"), which provides appropriate and reasonable guarantees.
The legal base for the integration of Doubleclick of Google described in this section is the art. 6.1 f) of the RGPD (balance of interests, based on our interest in marketing the website for advertising purposes). Google collects and processes the data that arise in this context at its own risk.
3.2.4 YouTube Plugins
The HTA3D website shows the content of the YouTube page operated by Google. The page is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. UU, a subsidiary of Google. When you visit one of the YouTube content pages, your browser connects directly to the YouTube servers and retrieves the content so you can see it. The legal basis for this is the art. 6. 1 f) of the RGPD (balance of interests, based on our interest in offering a website with the most interesting and attractive content possible).
By integrating YouTube content, your browser communicates with a YouTube server in the US, which can record the corresponding content recovery in your browser. Currently, the EU Commission has not decided that the United States in general offers an adequate level of data protection. However, YouTube (as a Google affiliate) has agreed to comply with the EU and US Privacy Shield Agreement published by the US Department of Commerce regarding the collection, use and storage of personal data from the member states of the EU. You can find more information here: https://support.google.com/analytics/answer/7105316?h=is.
If you're signed in to your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can avoid this by logging into your YouTube account before visiting our website.
3.2.5 General Cookies Policy
Definition and function of Cookies:
A cookie is a file that is downloaded to your computer, tablet, mobile or other terminal (hereinafter, computer) when you access our website or run our application. Cookies allow us to store and retrieve information about your browsing habits or your equipment and, depending on the information they contain, if you are previously registered, to recognize you as a user or customer.
Among other things, the information they obtain is related to the number of pages they visit, the language, the place from which they access, the number of new users, the frequency and recidivism of visits, the length of their visit and the browser or the computer from which you are visiting or running the application.
• Remember your preferences (payment, purchase, etc.) and thus offer a personalized service.
• Analyze browsing behavior (what sections you visit, where you click, etc.).
• Know if the buyers come from ads on the internet.
• Prevent fraudulent activities.
• Maximize security on our website.
3.2.6 Types of cookies
Depending on the entity that manages the domain from which the cookies are sent and treat the data obtained, two types can be distinguished: own cookies and third-party cookies. They differ depending on whether they belong to the owner of the website, or to a third party.
There is also a second classification according to the period of time that they remain stored in the client's browser, which may be session cookies or persistent cookies. The first ones are deleted when the browser is closed, while the second ones remain in the computer.
Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed: technical cookies, personalization cookies, analysis cookies, advertising cookies and behavioral advertising cookies.
Thus, technical cookies are those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it, such as controlling traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, perform the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store contents for the diffusion of videos or sound or share content through social networks.
Personalization cookies are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as language, the type of browser through which the user accesses the service , the regional configuration from where you access the service, etc.
The analysis cookies are those that allow the person in charge of them to monitor and analyze the behavior of the users of the websites to which they are linked to the creation of browsing profiles of the users of said sites, applications and platforms in order to introduce improvements based on the analysis of the data of use made by the users of the service.
Advertising cookies are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which the requested service is provided based on criteria as the edited content or the frequency in which the ads are displayed.
Finally, behavioral advertising cookies are those that allow the management, in the most efficient way possible, of the advertising spaces that, if any, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Then, own and third-party cookies are identified that, together with the rest of the cookies described above, are used on our website as well as their purpose and duration:
|_ga||It is used to distinguish users||2 years|
|_gat||It is used to limit the percentage of requests||1 minute|
|_gid||It is used to distinguish users||24 hours|
|PHPSESSID||This cookie is used by the PHP encryption language to allow the SESSION variables to be saved on the web server. This cookies is essential for the operation of the web.||At the end of the navigation sesion|
|cookieconsent_preferences_disabled||Store the preferences of the 'cookies' notice||1 year|
|cookieconsent_status||Stores the status of the 'cookies' notice||1 year|
|currency||It is used to show the web in the correct currency||1 month|
|default||It is used to distinguish users||At the end of the navigation sesion|
|language||It is used to show the web in the correct language||1 month|
|tracking||It is used to analyze the origin of the visit, marketing campaigns and the affiliate system||1000 days|
3.3.- Personal Data. File and Responsible: In compliance with the Organic Law 15/1999, of December 13, Protection of Personal Data (hereinafter, "LOPD"), the owner of HTA3D informs all users of the website, that the data Personal information that is provided, through the forms or questionnaires of this website, through email messages, or any other means, will be incorporated into an automated file, responsible for which is HTA3D.
- RESPONSIBLE: Juan José Ramos Flores (hereinafter HTA3D)
C.I.F .: 08923780-X
C / Gonzalo de Berceo, 7. Estepona 29680 Málaga
Telf. 951 48 66 61
E-mail: [email protected]
3.4.- Type of personal data that is requested and purpose: In the exercise of serving its customers, HTA3D acquires, saves and transmits information and communications that customers may consider as private or confidential. This information is given to HTA3D by their clients in order to request their services. Other information such as the status of the customer's account, categories of selected products and name or identification of the user, is created and maintained by HTA3D in the normal course of its activity. Additionally, HTA3D can save the client's email if it believes it necessary to use it to communicate incidents in the order form. Some of this information:
- Identification data: name, surnames, national identity document or foreigner identity number.
- Contact information: address, phone, mobile phone, email address.
- Other data: data provided by the interested parties in the open fields of the forms provided on the Website.
- Navigation data.
We treat the information you provide us with the purpose of billing, send advertising related to our products and services by any means (postal, email or telephone), offer an after-sales service, loyalty and invite you to events organized by the company. The data provided will be kept as long as you do not request the cessation of the activity.
- Collect basic billing information in case a service is contracted, or the necessary data in the case of free promotions.
- Obtain the basic information necessary to answer the questions that are asked.
- Perform positioning in search engines
- Know the visits our websites receive
- To send you the "Newsletter", free and distributed by e-mail.
- Forms and surveys.
In accordance with the provisions of Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment and free circulation of personal data, hereinafter, RGPD the treatment Data for the acquisition of products through the Website will be necessary for the fulfillment of the contractual relationship between the user and HTA3D.
The treatment for the aforementioned purposes, will always be done with the prior consent of the user or based on the aforementioned legitimate interest, and will be necessary to attend to your request. Also, if you withdraw your consent to any of the treatments, this will not affect the lawfulness of the treatments carried out previously.
Customers may choose to revoke such consent and avoid receiving news of new products or modifications of existing HTA3D products or their affiliates using our RGPD tools or by sending a request to: [email protected]
3.6.- Communication of personal data to third parties: HTA3D expressly agrees to treat as absolutely confidential and not to communicate or transfer to third parties the personal data collected through the website. HTA3D does not sell, rent or transfer the personal data of the users of this website.
Except in the cases contemplated by law and those necessary to provide service to customers:
- Public Administrations and competent national and/or European authorities, in the cases provided by the Law.
- Banks and financial entities
- Messaging and Post Office
HTA3D reserves the right to subcontract to other companies the provision of hosting services or others that may be distributed in the future by HTA3D.
In these cases, HTA3D will oblige the contracted company to sign a document of confidentiality of personal data to ensure the confidentiality of this information.
HTA3D will not disclose personal information about the customer or your account unless HTA3D deems it necessary to disclose this information to identify, contact or take legal action against anyone who is interfering with the rights of HTA3D, HTA3D customers or others, or unless the law or some legal authority requires this disclosure of the information.
3.8.- Security Measures: HTA3D has adopted the security levels of protection of Personal information legally required, and has installed the technical measures at its disposal under the current state of technology to prevent the loss, misuse, alteration, unauthorized Access and theft of the provided Personal Data. However, the user is aware that the security of the online communications by a line accesible to the publiconline (emails, chats, etc.) is not invulnerable, and that whenever personal information is provided through this medium, it can be caught and used by unauthorized third parties. Therefore, the user is solely responsable for maintaining the secrecy of passwords and, in general, making responsable use of the Services.
3.9.- Rights of the user:
You have the right to be confirmed by HTA3D if your personal data is being processed or not and, if applicable:
- Right of access: you can request access to personal data and certain information about the treatment (purposes, categories of data processed and recipients, among other aspects).
- Right of rectification: you can request the rectification of inaccurate data).
- Right of suppression: the data will be suppressed if you express your refusal or opposition to the consent for the processing of your data and there is no legal duty to prevent it
- Right to data portability, that is, to receive personal data in a structured, commonly used and mechanically readable format, and to transmit them to another data controller without having the person responsible to whom it was given prevent it, in the cases legally provided for these purposes.
You may exercise your rights or revoke the consent given in this Policy at any time using our RGPD tools. Also, if you have any questions about the confidentiality or treatment of your data, and if you wish to exercise any of the aforementioned rights, (or any other right that you believe may assist you) you can contact [email protected]
In this petition, customers must identify: contact person, ID and the date the service was acquired.
The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. Customers can access to modify their information by contacting the billing department of HTA3D or by writing to [email protected]
You will also have the right to file a claim with the Spanish Data Protection Agency, especially when you have not received satisfaction in the exercise of your rights.
3.9.- 3D Printing Service and personalized items:
Unless the client expressly indicates otherwise, images or photographs may be used to design catalog, sample images and other commercial purposes, without prejudice to the user's intellectual property. If you wish to request the removal of any image you can contact us by requesting it through our contact form or through [email protected]
IV.- WARRANTY OF CONSUMER GOODS:
4.1.- All the products offered by HTA3d are guaranteed.
Shipping costs of returning the item will be borne by the customer. The costumer has (sixty) days to return the products, as long as the product is in perfect conditions and with its original packaging. Returns of used products are not accepted. After receiving the product and check its status HTA3D would proceed to return the money (in the case of partial returns, the shipping costs will not be refunded).
In order to exchange a product, the shipping cost of the new product will be paid by HTA3D, and it will be shipped after receiving the first product and checking it status.
In the case the customer demands a change stating a manufacturing defect, he must ship the product in question so HTA3D can verify it and determine the cause of the problem. For electronic components, its warranty is limited, as if it had a manufacturing defect is not possible to be defined.
4.2.- The user must inform HTA3D of the lack of satisfaction with the product within 2 months after its reception through an email to [email protected]. Thereby, the returning of the product can be organized in the most favourable way. In the case the problem of the product is not covered by the warranty, the user will be responsable of the shipping costs of the returning.
5.1.- The present contract shall be interpreted and shall be regulated by the Spanih and European legisaltion.
5.2.- Both parties expressly renounce their own jurisdiction in favour the Courts of Malaga and Malaga Justice Tribunals, for any question that might arise from the interpretation and compliance of these Terms and Conditions.
Industrial Property ® and Intellectual rights are expressly reserved © on all the contents, taken individually or jointly, they form an integral part of this website (such as graphics, menu, logos, buttons, HTML code, Java applets or Java Script, texts, images, textures, photographs and software), the internet domain Hta3d.com, any distinguishing marks and commercial names and the guide of products listed on the website, they are rights belonging to HTA3D or on which HTA3D has an exclusive right of exploitation and use.
The access of the user to HTA3D website does not imply from HTA3D any kind of waiver, total or partial transfer of such rights of intellectual property in favour of the user and/or third parties, and it does not give to the user and/or third parties any right to use, modify, reproduce, exploit, public distribute over the elements, domain, marks, distinctive services, commercial names and/or product catalogues without the previous written consent of the owner of HTA3D, except the right to view the website, consultation of its contents and getting a private security copy of such contents, as long as such right is exercised according to the principle of good faith and provide, in any case, the intellectual and industrial property of all the elements remains unchanged, domain, brand, distinctive signs, commercial names and product guide, and it is used without commercial aims and exclusively for the personal information of the user.
The responsibility derivated from the use of materials protected by the Intellectual Property and Industrial rights on this website belongs solely to the user.
HTA3D holder disclaims any responsability regarding the completeness and accuracy of the information, content or access to websites that are outside of the website identified by the domain www.hta3d.com and it is not managed, directly or indirectly, by the HTA3D holder.
The function of the hypertext links, if any, that appears in this website is solely to inform the user about the existence of other information sources on the Internet, where the information provided by this website can be expanded.
HTA3D holder will not be responsable in any manner from the results obtained through these links or the consequences arising from the access by users to them.
HTA3D holder will try to update and review the accuracy and integrity of the content of the information found on this website.