Privacy Policy
At HTA3D, we are committed to processing your personal data in a lawful, fair, transparent and secure manner, using only the information necessary to provide our services, manage our relationship with you and comply with our legal obligations.
This Privacy Policy explains what data we process, why we use it, how long we keep it, with whom it may need to be shared and what rights you can exercise.
1. Data Controller
Controller: Juan José Ramos Flores (HTA3D)
Tax ID: 08923780-X
Address: C/ Gonzalo de Berceo, 7 · 29680 Estepona · Málaga · Spain
Telephone: 951 48 66 61
Email: info@hta3d.com
Website: www.hta3d.com
2. Personal Data We Process
The data we process depends on your relationship with HTA3D and the services you use.
Identification data
Name, surname and, where necessary for invoicing, contracting or legal obligations, tax identification number or equivalent data.
Contact details
Postal address, billing and delivery address, telephone number and email address.
Order and invoicing data
Products purchased, orders, amounts, invoices, returns, warranties, incidents and other information required to manage the commercial relationship.
Payment data
Information required to manage or confirm payments. Depending on the payment method selected, certain data may be processed directly by banks or payment service providers.
Communications
Enquiries, emails, forms, quotation requests, support communications and other information you voluntarily provide to us.
Technical and browsing data
IP address, browser, device, technical logs and other information relating to access, security and operation of the website.
3. Technical and Browsing Information
When you access HTA3D, our systems and the technical services required to provide the website may automatically process certain information, such as your IP address, date and time of access, browser, device, requested pages and technical logs.
This information may be necessary to establish communication between your device and our servers, provide the website correctly, maintain security, detect errors and prevent fraudulent or abusive use.
The use of cookies and similar technologies is explained separately in our Cookie Policy .
4. Why We Use Your Data
| Purpose | Use of data |
|---|---|
| Managing orders and contracts | Processing purchases, payments, invoicing, preparation, shipping and delivery of orders. |
| Customer service | Responding to enquiries, information requests, quotations and incidents. |
| After-sales service | Managing support, warranties, returns, repairs and incidents relating to products or services. |
| User account | Managing registration, identification and functions associated with the customer's account. |
| Legal obligations | Complying with tax, accounting, commercial, administrative, consumer protection and other legal obligations. |
| Security | Protecting the website, preventing fraud, abuse, unauthorised access and maintaining the security of our systems. |
| Marketing communications | Sending information about products, services, news or offers where there is a lawful basis to do so. |
| Analysis and improvement | Analysing website operation and usage where applicable and always in accordance with the user's cookie preferences. |
5. Legal Basis for Processing
Contractual relationship
We process the data necessary to manage orders, payments, deliveries, warranties, returns and other contracted services.
Pre-contractual measures
We may process the data required to respond to quotation requests, commercial enquiries or other requests made before entering into a contract.
Legal obligation
Certain processing activities are necessary to comply with tax, accounting, commercial, consumer protection or other legal obligations.
Consent
Consent is used where necessary for optional purposes, such as certain marketing communications or processing associated with non-essential cookies.
Legitimate interests
Legitimate interests may be relied upon where proportionate to protect our systems, prevent fraud and abuse, maintain security and properly manage our relationship with customers.
6. Marketing Communications
HTA3D may send you marketing communications when you have requested or expressly authorised them.
Where a prior contractual relationship exists, we may also inform you about our own products or services that are similar to those you have previously purchased, where permitted by applicable law.
In all cases, you may object or unsubscribe easily and free of charge by using the link included in each communication or by contacting info@hta3d.com.
7. How Long We Keep Your Data
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and while a contractual, commercial or service relationship with HTA3D remains in place.
Once that relationship has ended, certain data may be retained in a restricted form for the periods necessary to comply with tax, accounting, commercial, consumer protection and other legally enforceable obligations.
Data processed solely on the basis of consent will no longer be used for that purpose once consent is withdrawn, unless another lawful basis permits or requires its retention.
8. Recipients of Personal Data
HTA3D does not sell or rent personal data belonging to its users or customers.
In order to provide our services, certain data may need to be disclosed or made available to third parties where necessary, including:
- Courier companies, transport providers and postal operators.
- Banks and payment service providers.
- Tax, accounting and administrative advisers.
- Hosting, infrastructure and technology service providers.
- Email and communications service providers.
- Platforms used to manage marketing communications.
- Public authorities, courts, tribunals and other competent authorities where disclosure is required by law.
Where a supplier acts as a data processor, HTA3D will require the contractual and confidentiality safeguards required by data protection law.
9. International Data Transfers
Some technology providers may provide services from countries outside the European Economic Area or use internationally distributed infrastructure.
Where this involves an international transfer of personal data, the mechanisms and safeguards provided for under applicable law will be used, such as adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.
10. Your Rights
You may exercise the rights recognised under data protection law in relation to the personal information we process.
You may exercise your rights by contacting info@hta3d.com or by using our privacy tools .
To protect your personal data, we may request additional information where reasonably necessary to verify your identity.
If you believe that the processing of your personal data does not comply with applicable law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) .
11. Personal Data Relating to Other People
If you provide HTA3D with personal data relating to another person, such as an order recipient, company contact or employee, you must ensure that you are authorised to provide that information and that the person concerned has been informed where required.
12. Accuracy and Updating of Personal Data
Users are responsible for ensuring that the information they provide is accurate, complete and up to date.
If any information changes, we recommend updating it through your customer account or notifying HTA3D so that we can keep our records accurate and current.
13. Information Security
HTA3D applies technical and organisational measures designed to protect personal data against loss, alteration, unauthorised access, disclosure or unlawful processing, taking into account the nature of the information, existing risks and the state of technology.
However, no system connected to the Internet can guarantee absolute security. Users should also protect their credentials appropriately and avoid sharing passwords or access information with third parties.
14. Minors
HTA3D's purchasing services are primarily intended for adults and professional users.
We do not knowingly request personal data from minors where it is not necessary and where there is no appropriate lawful basis for processing.
15. Cookies and Similar Technologies
HTA3D uses technical cookies and, where authorised by the user, analytics or marketing technologies.
The current list of cookies, providers, purposes, duration and consent options is available in our Cookie Policy .
16. Automated Decision-Making
Unless otherwise expressly stated for a specific service, HTA3D does not make decisions that produce legal effects or similarly significantly affect users based solely on automated processing of personal data.
17. Updates to this Privacy Policy
HTA3D may update this Privacy Policy to reflect legislative changes, new services, modifications to our processes or changes to the providers we use.
Where changes are significant, users will be informed through appropriate means.
Last updated: September 2026.
18. Applicable Legislation
This Privacy Policy is primarily governed by the General Data Protection Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD) and, where applicable, Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE).